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Have a question about our collections, an open order, or shipping details? The customer care team at SKY LARTE is always here to assist you.
Email Support: info@skylarte.com
Our Promise: We review and respond to all digital inquiries within 24–72 business hours ⏳ (excluding weekends and statutory holidays).
⏱️ CUSTOMER SERVICE HOURS Monday – Friday: 9:00 AM – 6:00 PM (EST)
⚡ Pro-Tip: If you are contacting us about an existing purchase, please include your Order Number in the subject line of your email. This helps us locate your order and resolve your issue much faster!
⛔ DO NOT SEND RETURN PACKAGES TO THIS ADDRESS
Please note that our registered office address (2888 Mogadore Rd, C18, Akron, OH 44312) operates strictly as our corporate and administrative headquarters.
No inventory is stored, and no physical packages are accepted or processed at this facility.
Please DO NOT mail return parcels or exchanges to this address. Any unauthorized packages shipped here will be automatically rejected by the building facility or lost in transit, which will invalidate your eligibility for a refund.
To start a return, please email us first at info@skylarte.com. We will provide you with the correct return shipping address of our dedicated logistics warehouse along with step-by-step instructions.
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