Refund policy

At SKY LARTE, we strive to create pieces that speak to your individual style. If your purchase doesn't quite fit your vision, we are here to make the return process as seamless as possible.

⏱️ THE 30-DAY RETURN WINDOW

You have 30 days from the date your package was delivered to request a return.

To be eligible for a full refund, your item must meet the following criteria:

  • It must be unworn, unwashed, unaltered, and undamaged.

  • It must have all original tags, labels, and packaging fully intact.

  • It must be free from any traces of makeup, perfume, deodorant, or pet hair.

Please note: Items marked as "Final Sale" are not eligible for returns or exchanges.

📦 HOW TO INITIATE A RETURN

  1. Submit Your Request: Send an email to our digital care team at info@skylarte.com. Please include your Order Number and the reason for the return in your message.

  2. Get Your Instructions: Our team will review your request and get back to you within 24–72 business hours with the correct return shipping address and a return authorization code.

  3. Ship It Back: Securely pack your item(s) in their original packaging and mail the package using a trackable shipping service.

Note: Unless the return is due to a manufacturing defect or a shipping error on our part, customers are responsible for covering their own return shipping costs.

⚠️ IMPORTANT: ADMINISTRATIVE ADDRESS DISCLAIMER

⛔ DO NOT RETURN ITEMS TO OUR ADMINISTRATIVE HEADQUARTERS

Our physical office address (2888 Mogadore Rd, C18, Akron, OH 44312) functions strictly as our administrative and corporate headquarters.

  • No physical inventory or returned packages are processed or accepted at this facility. > * Please do not ship your return parcels to this address. Any packages sent here will be automatically rejected by the building facility or lost in transit, which will invalidate your refund eligibility.

  • Always email us first at info@skylarte.com to receive the correct address for our dedicated logistics warehouse.

💳 REFUNDS & PROCESSING TIME

  • Once your return package is delivered to our fulfillment warehouse, please allow 5–7 business days for our team to inspect the item(s) and process your return.

  • Once approved, your refund will be automatically applied back to your original method of payment.

  • Depending on your financial institution, it typically takes 5–10 business days for the refunded amount to reflect on your statement.

✉️ CONNECT WITH US

Should you have any doubts, questions about sizing, or need assistance with a return, please drop us a line at info@skylarte.com. We are here to help, and our digital team will get back to you within 24–72 business hours.